Terms & Conditions

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your use of pinnertest.com (the “Site”) and the products and services provided by PinnerTest (“we,” “us,” or “our”). By accessing the Site, submitting information, or placing an order, you agree to be bound by these Terms. If you do not agree, you may not use the Site or purchase our products.

2. Eligibility

• You must be at least 18 years old or the age of majority in your jurisdiction.
• You confirm that all information provided is accurate and complete.
• If ordering for another individual, you confirm you are legally authorized to do so.

3. Orders & Billing

By placing an order, you authorize us and our payment processors to charge the payment method provided for the total amount displayed at checkout.

• Prices are listed on the Site and may change without notice.
• Orders are not confirmed until payment is successfully processed.
• We reserve the right to cancel or refuse orders suspected of fraud or misuse.

4. Shipping

Shipping methods, fees, and estimated delivery times are shown during checkout. Delivery timelines are estimates and may vary due to external factors beyond our control.

• You are responsible for providing an accurate shipping address.
• Returned shipments due to incorrect address information may incur additional fees.

5. Returns, Cancellations & Refunds

Due to the nature of at-home testing kits, certain products may not be eligible for return once opened, used, or processed.

• Cancellations may be requested before shipment.
• Opened or used kits are generally non-refundable unless required by law.
• Once laboratory processing has begun, refunds may not be available.
• Damaged or incorrect items must be reported promptly.

For assistance, contact support@pinnertest.com.

6. Test Results & Intended Use

Test results are provided for informational purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

• Results may vary between individuals.
• Consult a licensed healthcare professional for medical advice.

7. Privacy

Your privacy is important to us. Our data practices are described in our Privacy Policy.

8. Disclaimers

The Site and services are provided “as is” and “as available” without warranties of any kind, express or implied, except where prohibited by law.

9. Limitation of Liability

To the fullest extent permitted by law, PinnerTest shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the Site or services.

Our total liability shall not exceed the amount paid for the relevant order.

10. Governing Law

These Terms are governed by applicable laws of the jurisdiction in which PinnerTest operates, without regard to conflict-of-law principles.

11. Contact Us

• Email: support@pinnertest.com
• Phone: (201) 266-0330
• Contact page: pinnertest.com/contactus