We’re here to help

CONTACT PINNERTEST SUPPORT

Questions about your test, results or order?

Our support team is here to help with everything from ordering your kit to understanding your food sensitivity report. Reach out and we’ll respond as quickly as possible during business hours.

  • Questions about kit shipping, order status or tracking.
  • Help with sample collection or mailing your kit back to our lab.
  • Accessing your online results and Pinnertest portal.
  • Understanding your report and the differences between our panels.
AI-generated illustration representing food sensitivity research and contact support for Pinnertest

How to reach the right place

Use the details below to reach the best team for your question. This helps us respond faster and route your message to the right person.

Return address for your kits

Send your completed sample to:

Address 13770 58th St. N, Ste. 315
Clearwater, FL 33760
USA

Free parking is available on site for local drop-offs.

Send us a message

Prefer to write instead of calling? Use our secure online form and we’ll route your message to the right member of the Pinnertest team.

Our lab location

You can mail your kit from anywhere in the U.S. If you’re local, you can also drop it off at our Clearwater location.

Please follow all kit instructions before mailing or dropping off your sample.

Business hours

Monday–Friday 9:00–17:00 Eastern Time Weekends Email support only

Follow Pinnertest

Get updates on food sensitivity education, new resources and special announcements.

Instagram @pinnertest