CONTACT PINNERTEST SUPPORT

Questions about your test, results or order?

Our support team is here to help with everything from ordering your kit to understanding your food sensitivity report. Reach out and we’ll respond as quickly as possible during business hours.

  • Questions about kit shipping, order status or tracking
  • Help with sample collection or mailing your kit back to our lab
  • Accessing your online results and Pinnertest portal
  • Understanding your report and the differences between our panels
Pinnertest collection kit and contact form on a tablet

WE'RE HERE TO HELP

How to reach the right place

Use the details below to reach the best team for your question. This helps us respond faster and route your message to the right person.

Customer Support

General questions, orders, shipping, and results access.

Email
info@pinnertest.com

Phone
(201) 266-0330

Hours
Mon–Fri, 9:00–17:00 ET

Return address for your kits

Send your completed sample to:

Address
13770 58th St. N, Ste. 315
Clearwater, FL 33760
USA

Free parking is available on site for local drop-offs.

Business hours

Monday–Friday
9:00–17:00 Eastern Time

Weekends
Email support only

Our lab location

You can mail your kit from anywhere in the U.S. If you’re local, you can also drop it off at our Clearwater location.

Please follow all kit instructions before mailing or dropping off your sample.

Send us a message

Follow Pinnertest

Get updates on food sensitivity education, new resources and special announcements.

Instagram
@pinnertest