Terms and Conditions
The following terms and conditions will apply to all purchases of “Test(s)” made from “The Customer” Pinner USA Inc. (“PINNERTEST”):
These Conditions comprise all the terms of the Contract between The Customer and PINNERTEST for the Test(s) as described in clause 2. If you click the “Checkout” icon, to accept or use the Tests, The Customer shall be deemed to accept these Conditions, despite anything to the contrary stated in The Customer order.
A contract shall come into effect when PINNERTEST responds to The Customer by email upon receipt by PINNERTEST from The Customer of an order using the website specifying the Test(s) that The Customer wishes to purchase, or when the customer makes a purchase with PINNERTEST directly.
1.1 In this Contract:
“Conditions” means the terms and conditions set out in this Contract; “Contract” means a contract between The Customer and PINNERTEST incorporating these terms and conditions;
“Sample collection kit(s)” means the kit(s) received by the customer in order to collect their blood sample.
“Test(s)” means the one or more of the tests and/or the related sample collection kit(s) as described in clause 2 as selected by The Customer and sold by PINNERTEST to The Customer;
“Test Results” means the results supplied by PINNERTEST to The Customer from the samples taken by The Customer using the “sample collection kits”.
1.2 Any reference in this Contract to any provision of a statute shall include any subsequent amended provision, re-enactment or extended provision relevant at any time.
1.3 The headings in this Contract are for convenience only and shall not affect its interpretation.
What the tests cover
PINNERTEST’s Tests are designed, depending on the Test the Customer orders, to highlight the following:
2.1 If the Customer has ordered a Food Intolerance Test
PINNERTEST’s tests are NOT designed to, nor will The Customer results indicate, that The Customer (may) suffer an allergic reaction to those individual foods or food groups covered by the test The Customer has ordered. PINNERTEST accepts no responsibility for any condition or symptoms The Customer may develop caused by an allergic reaction to certain foods or food groups. Please note that PINNERTEST’s food intolerance tests are not guaranteed to identify food reactions The Customer suffers from; particularly in the following circumstances:
2.1.1 Where any food or food group has not been regularly consumed as part of The Customer diet for at least 2 months prior to the test; or
2.1.2 Where the Customer is taking prescribed drugs such as immunosuppressant’s, cytotoxic drugs, or steroids.
2.1.3 PINNERTEST advises The Customer to consult your medical practitioner if you are concerned about your symptoms, also to consult your medical practitioner with your test results, particularly in the following circumstances:
2.1.4 If you are unsure of the difference between food sensitivities, food intolerance or food allergies; or
2.1.5 where you are taking any prescribed drugs or medication.
2.1.6 Please note: Raised levels of IgG antibodies within your blood indicate that an IgG antibody reaction to a particular food has occurred. If you have already taken the decision to eliminate a particular food and have not been eating that food for over a month, it may not show up on your results. This is because the level of IgG within your blood will have reduced because of the elimination. If you know the eliminated food is something that triggers your symptoms, do not start eating it again just to confirm this through the test. We do not want to encourage you to eat a food which you already know is a problem for you.
PLEASE NOTE: The presence of IgE antibodies is an indication that you may be allergic to that particular substance (allergen) but is not a definite diagnosis on its own. If you have previously been advised of an allergy but your AllergyCheck result does not show a positive result, you must continue to avoid that known allergen. If you are not currently suffering from clinical symptoms, or you have been avoiding a known allergen this can affect your AllergyCheck results and reactions may not show up as positive.
Prices, Terms and conditions of sale
3.1 The price and term of the Test(s) shall be the price and term mentioned on the website or in the literature of PINNERTEST as amended from time to time and are subject to delivery charges as stated in clause 4 below.
3.2 After you have filled the form, and made your selections, click on the ” Checkout”
3.2.1 For orders placed over the internet, we accept Visa, MasterCard, AMEX, credit/debit card payment.
3.3 When you send your order over the internet, PINNERTEST will send you an order confirmation by email.
3.4 The Customer shall pay to PINNERTEST the price of the Test(s) prior to delivery. Once cleared funds have been received PINNERTEST shall arrange delivery of the Test(s).
4.1 All standard delivery and handling charges are included in the price(s) shown on the website.
4.2 PINNERTEST shall deliver the Test(s) by post to The Customer upon receipt of cleared funds from The Customer. Orders will be delivered to the address stipulated by The Customer on the order form in the section marked “Delivery Details”.l A minimum of 3 days from receipt of cleared fund should be allowed for such delivery.
4.3 Any dates quoted for delivery of the Test(s) are approximate only and PINNERTEST shall not be liable for any delay in delivery of the Test(s). Times for delivery shall not be of the essence unless previously agreed by PINNERTEST in writing. The Test(s) may be delivered by PINNERTEST in advance of the quoted delivery date.
4.4 If PINNERTEST fails to deliver the Test(s) for any reason other than any cause beyond PINNERTEST’s reasonable control, and PINNERTEST is accordingly liable to The Customer, PINNERTEST’s liability shall be limited to price of the Test(s) in relation to The Customer order.
4.5 It is the express responsibility of The Customer to inspect the Test(s) immediately upon their delivery. The Customer shall notify PINNERTEST within 28 days of delivery in respect of any damage to the Test(s), shortfall or incorrect specification being delivered. If The Customer does not notify PINNERTEST within 28 days following delivery the Test(s) shall be deemed in accordance with the order placed by The Customer and completely satisfactory.
Delivery of The Customer Test(s)
We aim to deliver the Test(s) to The Customer within 7 days of receipt of The Customer order. If we are unable to deliver your Test(s) within 14 days of receipt of your order we will contact The Customer using the means by which we send The Customer order confirmation (see clause 3 above) giving The Customer the option to cancel The Customer order. Orders will be delivered to the address stipulated by The Customer on the order form in the section marked “Delivery Details”.
Cancellation of The Customer order
Under the Distance Selling Regulations The Customer may cancel the order within 7 working days from the day after the Test Kit(s) have been received. To do this The Customer must either notify PINNERTEST by email, fax or send a letter to the address stated in clause 12 informing PINNERTEST that the Test(s) Kit(s) are being returned. A refund will be made within 30 days of receiving the cancellation request.
No refund can be done after the receipt of the results by the Customer.
Availability of testing kit
In the event that your Test(s) is not in stock or for some other reason cannot be delivered to The Customer within 7 days, PINNERTEST will contact The Customer using the means by which we send The Customer order confirmation (see clause 3 above) giving The Customer details of the likely delivery date and giving The Customer the option to cancel The Customer order if The Customer would rather not wait. If The Customer decides to cancel the order due to the above reasons, PINNERTEST will issue a full refund of monies paid.
Receipt of The Customer testing kit
8.1 On receipt of your Test(s), you need to take your sample(s) following the instructions contained within your Test(s) carefully. The Customer sample(s) need to be returned to PINNERTEST for analysis in the container provided with the Test(s) by posting it using the pre-paid envelope (within the USA only).
For information about our dispatch and delivery times, please contact our Customer Care Team on +1 201 2660330